Onboarding – The Essential Rules for a Successful Onboarding Programme - Distance Learning CPD 
Age Verification 
Introduction to E-Mail Marketing - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
Bullying in the Workplace - Distance Learning CPD 
Overcoming Objections to Nail the Sale - Distance Learning CPD 
Problem Solving & Decision Making - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Motivation Training - Motivating Your Workforce - Distance Learning CPD 
Orientation Handbook - Getting Employees Off to a Good Start - Distance Learning CPD 
Blood Transfusion 
Care Certificate Standard 08. Fluids and Nutrition 
Care Certificate Standard 06: Communication 
Networking for Success - Distance Learning CPD 
Moving and Handling of People 
Project Management Training - Understanding Project Management - Distance Learning CPD 
Asbestos Awareness 
Active Listening - Distance Learning CPD 
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalised procedure to ask, consider, and resolve just these sorts of questions. This content will teach you everything you need to know about employee dispute resolution through mediation.
Learning Outcomes:
- What the peer review process is
- A process for employees to file grievances and for management to respond
- How to choose a facilitator and panel
- What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
- What responsibilities and powers a panel should have
- How to apply professional questioning and probing techniques
- Why peer review panels fail and how to avoid those pitfalls
