Business Process Management - Distance Learning CPD 
Coaching and Mentoring - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Business Writing That Works - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Anaphylaxis 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Equality, Diversity and Inclusion 
Health and Safety 
Care Certificate Standard 04: Equality and Diversity 
In this online content you will learn how to deal with disciplinary issues and what to do when an employee raises a grievance. Whether you’re a manager or an individual who is directly affected by these issues this content will guide you through the process.
Learning Outcomes:
- Definitions of discipline and grievance
- The legal principles
- The disciplinary process
- Failing to meet standards
- Level of responses
- Disciplinary meetings
- Grievances
- Raising a grievance
- Dealing with a grievance
- Grievance meetings
- Support and appeals
