Care Certificate Standard 05: Work in a Person Centred Way 
Budgets and Managing Money - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
Communication Strategies - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
Autism Awareness 
Care Certificate Standard 03: Duty of Care 
Active Listening - Distance Learning CPD 
Care Certificate Standard 06: Communication 
Anger Management - Understanding Anger - Distance Learning CPD 
Blood Transfusion 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Care Certificate Standard 11: Safeguarding Children 
Business Process Management - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Developing a Safety Procedures Manual - Distance Learning CPD 
Coaching and Mentoring - Distance Learning CPD 
Bribery Act Awareness 
Care Certificate Standard 04: Equality and Diversity 
In this online content you will learn how to deal with disciplinary issues and what to do when an employee raises a grievance. Whether you’re a manager or an individual who is directly affected by these issues this content will guide you through the process.
Learning Outcomes:
- Definitions of discipline and grievance
- The legal principles
- The disciplinary process
- Failing to meet standards
- Level of responses
- Disciplinary meetings
- Grievances
- Raising a grievance
- Dealing with a grievance
- Grievance meetings
- Support and appeals
