Active Listening - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Intermediate Project Management - Distance Learning CPD 
Conquering Your Fear of Speaking in Public - Distance Learning CPD 
Creating a Positive Work Environment - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
CRM - An Introduction to Customer Relationship Management - Distance Learning CPD 
Conducting Effective Performance Reviews 
Conversational Leadership - Distance Learning CPD 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Basic Life Support 
In this online content you will learn how to deal with disciplinary issues and what to do when an employee raises a grievance. Whether you’re a manager or an individual who is directly affected by these issues this content will guide you through the process.
Learning Outcomes:
- Definitions of discipline and grievance
- The legal principles
- The disciplinary process
- Failing to meet standards
- Level of responses
- Disciplinary meetings
- Grievances
- Raising a grievance
- Dealing with a grievance
- Grievance meetings
- Support and appeals
