Effective Planning and Scheduling - Distance Learning CPD 
Goal Setting - Distance Learning CPD 
Delegation - The Art Of Delegating Effectively - Distance Learning CPD 
Dynamite Sales Presentations - Distance Learning CPD 
Handling Information 
Influence and Persuasion - Distance Learning CPD 
High Reliability Organisations 
Human Resources Training - HR for the Non-HR Manager - Distance Learning CPD 
Age Verification 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Intrapreneurship - Distance Learning CPD 
Intermediate Project Management - Distance Learning CPD 
AUASP (Award for Underage Sales Prevention) 
In this online content you will learn how to deal with disciplinary issues and what to do when an employee raises a grievance. Whether you’re a manager or an individual who is directly affected by these issues this content will guide you through the process.
Learning Outcomes:
- Definitions of discipline and grievance
- The legal principles
- The disciplinary process
- Failing to meet standards
- Level of responses
- Disciplinary meetings
- Grievances
- Raising a grievance
- Dealing with a grievance
- Grievance meetings
- Support and appeals
