Conducting Effective Performance Reviews - Distance Learning CPD 
Orientation Handbook - Getting Employees Off to a Good Start - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Communication Strategies - Distance Learning CPD 
AUASP (Award for Underage Sales Prevention) 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Motivation Training - Motivating Your Workforce - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
Mental Capacity Act and Deprivation of Liberty Safeguards 
Building a Brand on Social Media - Distance Learning CPD 
Business Writing That Works - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
