Caring For Dying People 
Critical Thinking - Distance Learning CPD 
Bullying and Harassment 
Budgets and Managing Money - Distance Learning CPD 
Handling Information 
Crisis Management - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Basic Life Support 
Basic Internet Marketing 
Transgender Employees - Creating an Inclusive Work Community - Distance Learning CPD 
Intermediate Project Management - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
