AUASP (Award for Underage Sales Prevention) 
Working Time and Holidays 
Coaching and Mentoring - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Writing Reports and Proposals - Distance Learning CPD 
Safety in the Workplace - Distance Learning CPD 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Hiring for Success - Behavioural Interviewing Techniques - Distance Learning CPD 
Conflict Resolution - Dealing With Difficult People - Distance Learning CPD 
Stroke Awareness 
Care Certificate Standard 06: Communication 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
