Project Management Training - Understanding Project Management - Distance Learning CPD 
Interview Skills 
Autism Awareness 
Self-Leadership - Distance Learning CPD 
Logistics and Supply Chain Management - Distance Learning CPD 
Care Certificate Standard 03: Duty of Care 
Marketing for Small Businesses - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Mental Capacity Act and Deprivation of Liberty Safeguards 
Nutrition Awareness 
Age Verification 
Care Certificate Standard 06: Communication 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
