Building an Online Business 
Business Ethics for the Office - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Bullying and Harassment 
Business Process Management - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
Care Certificate Standard 05: Work in a Person Centred Way 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
