Goal Setting - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Planning for Workplace Safety - Distance Learning CPD 
Working Smarter - Using Technology to your Advantage - Distance Learning CPD 
Intermediate Project Management - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Preparing To Work In Care Level 2 
Workplace Success - Seven Key Skills you'll Need - Distance Learning CPD 
Hiring for Success - Behavioural Interviewing Techniques - Distance Learning CPD 
Global Business Strategies - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Inventory Management - The Nuts and Bolts - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
