Project Management Training - Understanding Project Management - Distance Learning CPD 
Working Smarter - Using Technology to your Advantage - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Self-Leadership - Distance Learning CPD 
Selling Smarter - Distance Learning CPD 
Workplace Success - Seven Key Skills you'll Need - Distance Learning CPD 
Skills for the Administrative Assistant - Distance Learning CPD 
The Minute Taker's Workshop - Distance Learning CPD 
Research Skills - Distance Learning CPD 
Cancer Awareness 
Process Improvement with Gap Analysis - Distance Learning CPD 
Marketing with Social Media - Distance Learning CPD 
Care Certificate Standard 03: Duty of Care 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
