Anaphylaxis 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Care Certificate Standard 06: Communication 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Allergen Awareness 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
