Tough Topics - Talking to Employees about Personal Hygiene - Distance Learning CPD 
Time Management - Get Organised for Peak Performance - Distance Learning CPD 
Giving Effective Feedback - Distance Learning CPD 
Delegation - The Art Of Delegating Effectively - Distance Learning CPD 
Prospecting for Leads like a Pro - Distance Learning CPD 
Customer Service Training - Managing Customer Service - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Mastering the Interview - Distance Learning CPD 
Project Management Fundamentals - Distance Learning CPD 
Project Management Training - Understanding Project Management - Distance Learning CPD 
Project Management - All You Need to Know - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Measuring Training Results - Distance Learning CPD 
Developing Your Training Programme - Distance Learning CPD 
Infection Control Level 3 
Workplace Success - Seven Key Skills you'll Need - Distance Learning CPD 
Personal Brand Maximising Personal Impact - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Age Verification 
Introduction to Neuro Linguistic Programming - Distance Learning CPD 
NLP Tools for Real Life - Distance Learning CPD 
Onboarding – The Essential Rules for a Successful Onboarding Programme - Distance Learning CPD 
Anaphylaxis 
Care Certificate Standard 02: Your Personal Development 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
