Asperger Syndrome 
Bullying in the Workplace - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Blood Transfusion 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Handling Redundancy 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Managing People 
Mental Capacity Act and Deprivation of Liberty Safeguards 
Care Certificate Standard 02: Your Personal Development 
Asbestos Awareness 
Intermediate Project Management - Distance Learning CPD 
Managing Conflict 
Conversational Leadership - Distance Learning CPD 
Hiring for Success - Behavioural Interviewing Techniques - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
