Orientation Handbook - Getting Employees Off to a Good Start - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Networking for Success - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Kickstarting Your Business with Crowdsourcing - Distance Learning CPD 
Marketing with Social Media - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Marketing and Sales - Distance Learning CPD 
Bribery Act Awareness 
Managing Pressure and Maintaining Balance - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
Managing Difficult Conversations - Distance Learning CPD 
Care Certificate Standard 10: Safeguarding Adults 
Project Management Training - Understanding Project Management - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Marketing for Small Businesses - Distance Learning CPD 
Logistics and Supply Chain Management - Distance Learning CPD 
Leadership Skills for Supervisors - Communication, Coaching, and Conflict - Distance Learning CPD 
Making Training Stick - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
