Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Age Verification 
Skills for the Administrative Assistant - Distance Learning CPD 
Process Improvement with Gap Analysis - Distance Learning CPD 
Research Skills - Distance Learning CPD 
Basic Life Support 
Person Centered Care Level 2 
Encouraging Sustainability and Social Responsibility in Business - Distance Learning CPD 
Managing Across Cultures - Distance Learning CPD 
Introduction to Neuro Linguistic Programming - Distance Learning CPD 
Prospecting for Leads like a Pro - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Problem Solving & Decision Making - Distance Learning CPD 
Awareness of Mental Health, Dementia & Learning Disability 
Mastering the Interview - Distance Learning CPD 
Employee Dispute Resolution - Mediation through Peer Review - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
