Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Effective Planning and Scheduling - Distance Learning CPD 
Intermediate Project Management - Distance Learning CPD 
Kickstarting Your Business with Crowdsourcing - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Tissue Viability - Wound Bed Preparation 
Conquering Your Fear of Speaking in Public - Distance Learning CPD 
Tissue Viability - An Introduction 
Influence and Persuasion - Distance Learning CPD 
Hiring for Success - Behavioural Interviewing Techniques - Distance Learning CPD 
Asperger Syndrome 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Conversational Leadership - Distance Learning CPD 
Autism Awareness 
Basic Internet Marketing 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Lone Working Essentials 
Anger Management - Understanding Anger - Distance Learning CPD 
The Practical Trainer 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Creating a Positive Work Environment - Distance Learning CPD 
Blood Transfusion 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
