Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Blood Transfusion 
The Practical Trainer - Distance Learning CPD 
Hiring for Success - Behavioural Interviewing Techniques - Distance Learning CPD 
Workplace Harassment - What It is and What to Do About It - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
Bullying in the Workplace - Distance Learning CPD 
Global Business Strategies - Distance Learning CPD 
Workplace Success - Seven Key Skills you'll Need - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Care Certificate Standard 10: Safeguarding Adults 
Facilitation Skills - Distance Learning CPD 
Six Sigma Entering the Dojo - Distance Learning CPD 
Public Relations Boot Camp - Distance Learning CPD 
Team Building - Developing High Performance Teams - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Age Verification 
Asperger Syndrome 
Creating a Google AdWords Campaign - Distance Learning CPD 
Basic Life Support 
Overcoming Objections to Nail the Sale - Distance Learning CPD 
Medication Management 
Interview Skills 
Prospecting for Leads like a Pro - Distance Learning CPD 
Autism Awareness 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
