Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Autism Awareness 
Onboarding – The Essential Rules for a Successful Onboarding Programme - Distance Learning CPD 
Positive Behavioural Support 
CRM - An Introduction to Customer Relationship Management - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Tough Topics - Talking to Employees about Personal Hygiene - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Time Management - Get Organised for Peak Performance - Distance Learning CPD 
Mental Capacity Act 
AUASP (Award for Underage Sales Prevention) 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
