Asperger Syndrome 
CRM - An Introduction to Customer Relationship Management - Distance Learning CPD 
Stress Management - Distance Learning CPD 
Influence and Persuasion - Distance Learning CPD 
Getting Stuff Done - Personal Development Boot Camp - Distance Learning CPD 
Infection Control Level 3 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Performance Management - Managing Employee Performance - Distance Learning CPD 
Conflict Resolution 
Awareness of Mental Health, Dementia & Learning Disability 
Workplace Success - Seven Key Skills you'll Need - Distance Learning CPD 
Critical Thinking - Distance Learning CPD 
Handling Information 
Crisis Management - Distance Learning CPD 
AUASP (Award for Underage Sales Prevention) 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
