Workplace Harassment - What It is and What to Do About It - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Strategic Planning - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
Budgets and Managing Money - Distance Learning CPD 
Autism Awareness 
Business Ethics for the Office - Distance Learning CPD 
Kickstarting Your Business with Crowdsourcing - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Marketing for Small Businesses - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
Logistics and Supply Chain Management - Distance Learning CPD 
Care Certificate Standard 03: Duty of Care 
Medication Management 
Basic Life Support 
Tough Topics - Talking to Employees about Personal Hygiene - Distance Learning CPD 
Care Certificate Standard 10: Safeguarding Adults 
Asperger Syndrome 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
