Care Certificate Standard 09: Mental Health Awareness 
Communications for Small Business Owners - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Managing Across Cultures - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Business Writing That Works - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Blood Transfusion 
Self-Leadership - Distance Learning CPD 
Writing a Business Plan - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Inventory Management - The Nuts and Bolts - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
Asperger Syndrome 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
