Health and Safety 
Business Ethics for the Office - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Environmental Sustainability - A Practical Approach to Greening Your Organization - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Negotiating for Results - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
Anaphylaxis 
Networking for Success - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Asbestos Awareness 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
