RIDDOR 
Care Certificate Standard 09: Mental Health Awareness 
Care Certificate Standard 01: Understand Your Role 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Skills for the Administrative Assistant - Distance Learning CPD 
Care Certificate Standard 06: Communication 
Intermediate Project Management - Distance Learning CPD 
Safety in the Workplace 
Coaching and Mentoring - Distance Learning CPD 
Transgender Employees - Creating an Inclusive Work Community - Distance Learning CPD 
Conflict Resolution 
Understand Your Role 
Workplace Ergonomics - Injury Prevention Through Ergonomics - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Planning for Workplace Safety - Distance Learning CPD 
Bribery Act Awareness 
Project Management Fundamentals - Distance Learning CPD 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Allergen Awareness 
Introduction to E-Mail Marketing - Distance Learning CPD 
Tissue Viability - Wound Types 
Project Management - All You Need to Know - Distance Learning CPD 
Asbestos Awareness 
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Learning Outcomes:
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
