Introduction to Neuro Linguistic Programming - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Mentoring for Mentors 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Influence and Persuasion - Distance Learning CPD 
Awareness of Mental Health, Dementia & Learning Disability 
Care Certificate Standard 05: Work in a Person Centred Way 
Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
