Business Ethics for the Office - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
Coaching and Mentoring - Distance Learning CPD 
Managing Pressure and Maintaining Balance - Distance Learning CPD 
Motivation Training - Motivating Your Workforce - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Creating a Top-Notch Talent Management Programme - Distance Learning CPD 
Orientation Handbook - Getting Employees Off to a Good Start - Distance Learning CPD 
Age Verification 
Care Certificate Standard 04: Equality and Diversity 
Employee Accountability - Distance Learning CPD 
Care Certificate Standard 07: Privacy and Dignity 
Communications for Small Business Owners - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
