Mental Capacity Act and Deprivation of Liberty Safeguards 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Orientation Handbook - Getting Employees Off to a Good Start - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Mentoring for Mentors 
AUASP (Award for Underage Sales Prevention) 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Mental Capacity Act 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
