Knowledge Management - Distance Learning CPD 
Strategic Planning - Distance Learning CPD 
Leadership Skills for Supervisors - Communication, Coaching, and Conflict - Distance Learning CPD 
Self-Leadership - Distance Learning CPD 
NLP Tools for Real Life - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Introduction to Neuro Linguistic Programming - Distance Learning CPD 
Lean Process Improvement - Distance Learning CPD 
Care Certificate Standard 06: Communication 
Working Smarter - Using Technology to your Advantage - Distance Learning CPD 
Conflict Resolution - Getting Along In The Workplace - Distance Learning CPD 
Oral Care for Children 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
