Beyond Workplace Politics - Distance Learning CPD 
Negotiating for Results - Distance Learning CPD 
Performance Management - Managing Employee Performance - Distance Learning CPD 
Public Relations Boot Camp - Distance Learning CPD 
Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD 
Marketing with Social Media - Distance Learning CPD 
Goal Setting - Distance Learning CPD 
Developing a Safety Procedures Manual - Distance Learning CPD 
Process Improvement with Gap Analysis - Distance Learning CPD 
Stress Management - Distance Learning CPD 
Delegation - The Art Of Delegating Effectively - Distance Learning CPD 
Hiring for Success - Behavioural Interviewing Techniques - Distance Learning CPD 
Global Business Strategies - Distance Learning CPD 
Customer Service Training - Managing Customer Service - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Influence and Persuasion - Distance Learning CPD 
Creating a Top-Notch Talent Management Programme - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
