Advanced Writing Skills - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Care Certificate Standard 11: Safeguarding Children 
Mental Capacity Act 
Care Certificate Standard 05: Work in a Person Centred Way 
Communication 
Creating a Google AdWords Campaign - Distance Learning CPD 
Learning Disabilities 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
Stand By Me - Dementia 
Asperger Syndrome 
Marketing for Small Businesses - Distance Learning CPD 
Trade Shows - Getting the Most Out Of Your Trade Show Experience - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Stress Management - Distance Learning CPD 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Coaching and Mentoring - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
