Infection Prevention and Control 
Conquering Your Fear of Speaking in Public - Distance Learning CPD 
Dynamite Sales Presentations - Distance Learning CPD 
Environmental Sustainability - A Practical Approach to Greening Your Organization - Distance Learning CPD 
Creating a Positive Work Environment - Distance Learning CPD 
Risk Management - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Equality and Diversity 
Intermediate Project Management - Distance Learning CPD 
Social Selling for Small Businesses - Distance Learning CPD 
Entrepreneurship 101 - Distance Learning CPD 
Care Certificate Standard 06: Communication 
Workplace Harassment - What It is and What to Do About It - Distance Learning CPD 
Conference and Event Management - Distance Learning CPD 
Risk Assessment 
Creating a Google AdWords Campaign - Distance Learning CPD 
Employee Dispute Resolution - Mediation through Peer Review - Distance Learning CPD 
Food Safety Level 2 in Catering 
Allergen Awareness 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
