Trade Shows - Getting the Most Out Of Your Trade Show Experience - Distance Learning CPD 
Care Certificate Standard 14: Handling Information 
Six Sigma Entering the Dojo - Distance Learning CPD 
Conducting Effective Performance Reviews 
Introduction to Oral Care 
Personal Brand Maximising Personal Impact - Distance Learning CPD 
Marketing and Sales - Distance Learning CPD 
The Practical Trainer - Distance Learning CPD 
Medication 
Public Relations Boot Camp - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Coaching and Mentoring - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Research Skills - Distance Learning CPD 
Marketing with Social Media - Distance Learning CPD 
Performance Management - Managing Employee Performance - Distance Learning CPD 
Business Writing That Works - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
