Stress Awareness 
Developing a Training Needs Analysis - Distance Learning CPD 
Workplace Success - Seven Key Skills you'll Need - Distance Learning CPD 
Basic Life Support 
Tissue Viability - Dressings, Wounds and Pressure Relieving Equipment 
Starting work 
Trade Shows - Getting the Most Out Of Your Trade Show Experience - Distance Learning CPD 
Time Management - Get Organised for Peak Performance - Distance Learning CPD 
Tough Topics - Talking to Employees about Personal Hygiene - Distance Learning CPD 
Care Certificate Standard 11: Safeguarding Children 
The Minute Taker's Workshop - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
