Preparing To Work In Care Level 2 
Time Management - Get Organised for Peak Performance - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Information Governance 
Awareness of Mental Health, Dementia & Learning Disability 
Tough Topics - Talking to Employees about Personal Hygiene - Distance Learning CPD 
Asperger Syndrome 
Coaching and Mentoring - Distance Learning CPD 
Tissue Viability - Wound Bed Preparation 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
Slips , Trips and Falls: Healthcare 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Mastering the Interview - Distance Learning CPD 
Creating a Top-Notch Talent Management Programme - Distance Learning CPD 
Blood Transfusion 
Business Leadership - Becoming Management Material - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
