Advanced Writing Skills - Distance Learning CPD 
CRM - An Introduction to Customer Relationship Management - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Marketing for Small Businesses - Distance Learning CPD 
Logistics and Supply Chain Management - Distance Learning CPD 
Leadership Skills for Supervisors - Communication, Coaching, and Conflict - Distance Learning CPD 
Making Training Stick - Distance Learning CPD 
Overcoming Objections to Nail the Sale - Distance Learning CPD 
Networking for Success - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Introduction to E-Mail Marketing - Distance Learning CPD 
Motivation Training - Motivating Your Workforce - Distance Learning CPD 
Orientation Handbook - Getting Employees Off to a Good Start - Distance Learning CPD 
Knowledge Management - Distance Learning CPD 
Lean Process Improvement - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
