Making Training Stick - Distance Learning CPD 
Creating a Dynamite Job Portfolio - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Negotiating for Results - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Risk Management - Distance Learning CPD 
Personal Brand Maximising Personal Impact - Distance Learning CPD 
Influence and Persuasion - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Performance Management 
Onboarding – The Essential Rules for a Successful Onboarding Programme - Distance Learning CPD 
Social Selling for Small Businesses - Distance Learning CPD 
Stress Management - Distance Learning CPD 
Process Improvement with Gap Analysis - Distance Learning CPD 
NLP Tools for Real Life - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
