Stand By Me - Dementia 
The Practical Trainer 
Manual Handling of Objects 
Time Management 
Critical Thinking - Distance Learning CPD 
Moving and Handling of People 
Coaching and Mentoring - Distance Learning CPD 
Performance Management 
Managing Pressure and Maintaining Balance - Distance Learning CPD 
Personal Brand Maximising Personal Impact - Distance Learning CPD 
Lean Process Improvement - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Working Smarter - Using Technology to your Advantage - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Care Certificate Standard 03: Duty of Care 
Bullying and Harassment 
Anger Management - Understanding Anger - Distance Learning CPD 
Staff Appraisal Skills 
Business Ethics for the Office - Distance Learning CPD 
Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Making Training Stick - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
