Facilitation Skills - Distance Learning CPD 
Performance Management - Managing Employee Performance - Distance Learning CPD 
Critical Thinking - Distance Learning CPD 
Crisis Management - Distance Learning CPD 
Employee Accountability - Distance Learning CPD 
Conflict Resolution - Getting Along In The Workplace - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Conducting Effective Performance Reviews - Distance Learning CPD 
Mental Health Awareness 
Working Smarter - Using Technology to your Advantage - Distance Learning CPD 
Conference and Event Management - Distance Learning CPD 
Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Creating a Dynamite Job Portfolio - Distance Learning CPD 
Money Laundering Awareness 
Building a Consulting Business - Distance Learning CPD 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Environmental Sustainability - A Practical Approach to Greening Your Organization - Distance Learning CPD 
Developing a Lunch and Learn Programme - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Care Certificate Standard 10: Safeguarding Adults 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Planning for Workplace Safety - Distance Learning CPD 
CRM - An Introduction to Customer Relationship Management - Distance Learning CPD 
Workplace Success - Seven Key Skills you'll Need - Distance Learning CPD 
Conflict Resolution 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
