Advanced Writing Skills - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Information Governance 
Business Ethics for the Office - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Interview Skills 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Project Management Training - Understanding Project Management - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
