Budgets and Managing Money - Distance Learning CPD 
AUASP (Award for Underage Sales Prevention) 
Care Certificate Standard 01: Understand Your Role 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Risk Management - Distance Learning CPD 
Basic Life Support 
Building a Consulting Business - Distance Learning CPD 
Staff Appraisal Skills 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Conducting Effective Performance Reviews - Distance Learning CPD 
Social Selling for Small Businesses - Distance Learning CPD 
Negotiating for Results - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Conducting Effective Performance Reviews 
Care Certificate Standard 03: Duty of Care 
Communications for Small Business Owners - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Handling Information 
Strategic Planning - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
