Risk Management - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
Introduction to the Food and Beverage Industry 
Basic Life Support 
Autism Awareness 
Business Ethics for the Office - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Starting work 
Social Selling for Small Businesses - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Slips, Trips and Falls: Hospitality 
Overcoming Objections to Nail the Sale - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Prospecting for Leads like a Pro - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Conflict Resolution - Getting Along In The Workplace - Distance Learning CPD 
Mental Capacity Act 
Meeting Management - The Art of Making Meetings Work - Distance Learning CPD 
Conducting Effective Performance Reviews - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
