Workplace Success - Seven Key Skills you'll Need - Distance Learning CPD 
Workplace Harassment - What It is and What to Do About It - Distance Learning CPD 
Prospecting for Leads like a Pro - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Self-Leadership - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
NLP Tools for Real Life - Distance Learning CPD 
Information Governance 
Mastering the Interview - Distance Learning CPD 
Infection Control Level 3 
Marketing and Sales - Distance Learning CPD 
Networking for Success - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
