Care Certificate Standard 12: Basic Life Support 
Conversational Leadership - Distance Learning CPD 
CRM - An Introduction to Customer Relationship Management - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Marketing with Social Media - Distance Learning CPD 
Workplace Harassment - What It is and What to Do About It - Distance Learning CPD 
Manual Handling of Objects 
Conquering Your Fear of Speaking in Public - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Anger Management - Understanding Anger - Distance Learning CPD 
Personal Brand Maximising Personal Impact - Distance Learning CPD 
Oral Care for Children 
Care Certificate Standard 10: Safeguarding Adults 
Budgets and Managing Money - Distance Learning CPD 
Marketing for Small Businesses - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
