Care Certificate Standard 08. Fluids and Nutrition 
Trade Shows - Getting the Most Out Of Your Trade Show Experience - Distance Learning CPD 
Tough Topics - Talking to Employees about Personal Hygiene - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Time Management - Get Organised for Peak Performance - Distance Learning CPD 
Care Certificate Standard 06: Communication 
Meeting Management - The Art of Making Meetings Work - Distance Learning CPD 
Tissue Viability - An Introduction 
Care Certificate Standard 12: Basic Life Support 
CRM - An Introduction to Customer Relationship Management - Distance Learning CPD 
Developing Your Executive Presence - Distance Learning CPD 
Staff Appraisal Skills 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Change Management - Change and How to Deal With It 
Conflict Resolution - Getting Along In The Workplace - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Conducting Effective Performance Reviews - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Motivation Training - Motivating Your Workforce - Distance Learning CPD 
Oral Care for Children 
Workplace Harassment - What It is and What to Do About It - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
Social Selling for Small Businesses - Distance Learning CPD 
Influence and Persuasion - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
