Active Listening - Distance Learning CPD 
Asbestos Awareness 
Anger Management - Understanding Anger - Distance Learning CPD 
Accounting Skills for New Supervisors - Distance Learning CPD 
Coaching and Mentoring - Distance Learning CPD 
Mastering the Interview - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Marketing for Small Businesses - Distance Learning CPD 
Bullying and Harassment 
Medication Management 
Conflict Resolution - Getting Along In The Workplace - Distance Learning CPD 
Safeguarding Children Practice Level 3 
Conducting Effective Performance Reviews - Distance Learning CPD 
Measuring Training Results - Distance Learning CPD 
Problem Solving & Decision Making - Distance Learning CPD 
Bribery Act Awareness 
Care Certificate Standard 10: Safeguarding Adults 
Workplace Success - Seven Key Skills you'll Need - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
Creating a Dynamite Job Portfolio - Distance Learning CPD 
Care Certificate Standard 03: Duty of Care 
Advanced Writing Skills - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
