Time Management - Get Organised for Peak Performance - Distance Learning CPD 
Accounting Skills for New Supervisors - Distance Learning CPD 
RIDDOR 
Budgets and Managing Money - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Prospecting for Leads like a Pro - Distance Learning CPD 
Dynamite Sales Presentations - Distance Learning CPD 
Writing a Business Plan - Distance Learning CPD 
Inventory Management - The Nuts and Bolts - Distance Learning CPD 
Basic Life Support 
Age Verification 
Care Certificate Standard 01: Understand Your Role 
Customer Service Training - Managing Customer Service - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Tissue Viability - Wound Types 
Infection Prevention and Control for Clinical Staff - (PID6) - CSTF Aligned 
Care Certificate Standard 06: Communication 
Encouraging Sustainability and Social Responsibility in Business - Distance Learning CPD 
Active Listening - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
