Business Writing That Works - Distance Learning CPD 
Care Certificate Standard 10: Safeguarding Adults 
Time Management 
Dynamite Sales Presentations - Distance Learning CPD 
Prospecting for Leads like a Pro - Distance Learning CPD 
Employee Accountability - Distance Learning CPD 
Stress Management - Distance Learning CPD 
Mastering the Interview - Distance Learning CPD 
Creating a Google AdWords Campaign - Distance Learning CPD 
Inventory Management - The Nuts and Bolts - Distance Learning CPD 
Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD 
Human Resources Training - HR for the Non-HR Manager - Distance Learning CPD 
Medication 
Getting Stuff Done - Personal Development Boot Camp - Distance Learning CPD 
Encouraging Sustainability and Social Responsibility in Business - Distance Learning CPD 
Marketing with Social Media - Distance Learning CPD 
Accounting Skills for New Supervisors - Distance Learning CPD 
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
