Accounting Skills for New Supervisors - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
Care Certificate Standard 04: Equality and Diversity 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
