Care Certificate Standard 11: Safeguarding Children 
Care Certificate Standard 08. Fluids and Nutrition 
Care Certificate Standard 06: Communication 
Preparing To Work In Care Level 2 
Anger Management - Understanding Anger - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
Accounting Skills for New Supervisors - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Care Certificate Standard 12: Basic Life Support 
Bullying and Harassment 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
