Counter Fraud in the NHS 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
Business Ethics for the Office - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Working Smarter - Using Technology to your Advantage - Distance Learning CPD 
Anger Management - Understanding Anger 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
High Reliability Organisations 
Building Relationships for Success in Sales - Distance Learning CPD 
Accounting Skills for New Supervisors - Distance Learning CPD 
Basic Life Support 
Business Writing That Works - Distance Learning CPD 
Safeguarding of Vulnerable Adults 
Using Activities to Make Training Fun - Distance Learning CPD 
Positive Behavioural Support 
Communications for Small Business Owners - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
